FAQs

FAQs

What is your shipping policy?

Orders are typically processed and shipped within 2–5 business days. Once shipped, delivery times may vary depending on your location and carrier delays. After your order ships, you’ll receive tracking information via email so you can monitor your package every step of the way.

Do you offer refunds?

How do I choose the correct size?

We strongly recommend reviewing our size chart before placing your order. Our apparel is made to order, so double-checking your preferred fit, measurements, and shipping address is extremely important before checkout. If you’re between sizes or unsure, sizing up is often recommended for a more relaxed fit.

Do you offer custom designs or personalized apparel?

At this time, we primarily focus on our exclusive Pollitee Co collections and do not generally offer custom or personalized designs. However, we may occasionally collaborate on special projects or limited custom requests. Feel free to contact us via email with your idea, and we’ll let you know if it’s something we can accommodate.

What are your best-selling products?

Our best sellers are typically the designs that spark the strongest conversations and resonate most with our community. You can explore our featured and trending collections directly on our website to see what customers are loving most right now.

Need more help or support?

We’re always here to help. If you have questions about sizing, shipping, products, or your order, please reach out to us through our support email before placing your order. Our team will do our best to assist you as quickly as possible.

Contact Us

Reach out anytime for help with orders, sizing, or any questions.